• Avoid waiting times at box office
• Recharge your Ski Pass minutes before skiing
• Personally manage your profile from your user dashboard
• Receive your card at your home (for all purchases prior to November 16 or, in season, when requested 10 days in advance)
• Get news, offers and discounts online

Access exclusive promotions:

• Skier's Day (*)
• 50% discount for collectives (*)
• Combined forfatile pack, accommodation, lunch, parking...

* According to calendar

• 10% dto. to the presentation of the card in the rental of ski or snowboard equipment in Rent Al- Andalus (Pradollano) and Rent Borreguiles (Borreguiles).
• 10% dto. purchase in the Borreguiles Store (versus Borreguiles Rental).
• 10% dto. in the restaurants on the slopes and in the Restaurant La Bodega (Pradollano)
• Up to 20% off for Advance Long-term Forage Purchase

You can be registered with the Sierra Nevada Club, but your card won't print until you've made the first recharge (purchase).

How far in advance should you recharge?

1st recharge: at least 24 hours before the use of the Ski Pass.

Once you have the card: You can recharge minutes before accessing tracks.

** Administrative holders and beneficiaries holders: The card is personal and non-transferable, so that your user will be the only beneficiary holder for use and enjoyment. However, minors will be beneficiary holders but not administrative holders, responsibility that will fall on their parents or guardians, of legal age, in charge of managing it, reloading it, etc. In this way, the same person may apply for various cards (e.g. a parent who requests it for himself and his children), of which he will be an administrative holder, but will only be the beneficiary holder of his own.

• All new cards requested in the Early Purchase period (before November 16, 2019) will be shipped home.
• In season, you can chooseto send it to your home (you must check that option in the registration process, and make the purchase at least 10 working days prior to the use of the ski pass).
• Or you can pick it up at the General Lockers.

For withdrawal, you will need to present the ID card. The cards of minors will be collected with the ID of the parent or guardian who has requested it and it will be this person, on the legal representation of the minor, who assumes responsibility for the use of the same.

Several cases may occur:

Outdated cards for technical reasons

The cardholder undertakes to custody and good use of it, being replaced by Cetursa Sierra Nevada in case of malfunction or breakage after three years from the date of printing of it. In this case, you must proceed as follows:

• Sign in to your account profile with your username and password. Make a purchase as you normally have. Remember that you must recharge 24 hours before your arrival, as we have to reprint a new card.
• When you arrive in the Sierra Nevada with your ID and membership number, pick it up from the Customer Service Office.

Damaged, lost, stolen or misplaced card

In either case, it has a cost of 10 euros, and invalidates any previous card associated with it:

• Log in with your username and password and request the reprinting of the card; in that process you will pay the amount.
• We'll send you an email informing you that the card is already reprinted. From that moment on you can make the purchase.
• Pick up your card at the Customer Service office (Cetursa Building, Plaza de Pradollano, next to the Al-Andalus Gondola). You will need to identify yourself by showing your ID and membership number.

Forgotten Season Forfait at Home:

Those who have purchased a seasonal ski pass and will forget at home their Membership Card, will be provided with a complimentary Forfait at the price of 7 euros / day. During the days of use of the Complimentary Ski Pass, the Seasonal Ski Pass will remain blocked.

Customer Service Office

• Email us at atencioncliente@cetursa.es
• Write to us or visit us in Sierra Nevada:

Winter hours: Monday to Friday, 08:30 to 14:00 and from 15:00 to 17:15 hours. On weekends and holidays, from 08:30 to 17:15 hours.
Cetursa Sierra Nevada S.A. Customer Service Department. CETURSA Building (in the direction of Tc. Al-Andalus). CP 18196. Monachil - Granada - Spain

Call Center

• Email us at callcenter@cetursa.es
• Or call us at 958 70 80 90:

Winter hours: Monday to Friday, 08:30 to 14:00 and from 15:00 to 17:15 hours. On weekends, holidays and days of maximum influx, from 08:30 to 17:15 hours.