Cetursa Sierra Nevada customer service
We want to make it easy for you to send us your complaints about any of our services.
If you need to submit any allegations, you can do so with this form.
We want to facilitate the return process and for this we need you to send us the information in this form.
Sierra Nevada wants to guarantee the use of the products purchased. For this reason, we offer a compensation table for season passes in the event of a worsening of the pandemic that could affect the normal operation of the ski resort.
COMPENSATION TABLE FOR 2021/22 SEASON SKI PASSES IN THE EVENT OF A COVID-19 SCENARIO
|HOW MANY DAYS HAVE I BEEN ABLE TO USE MY SKI PASS IN SIERRA NEVADA?||COMPENSATION / REFUND OF UNUSED SKI PASSES|
|A) Only from 0 to 30 days||100%|
|B) Only from 31 to 60 days||80%|
|C) Only from 61 to 90 days||50%|
|D) Only from 91 to 120 days||25%|
|E) More than 120 days||0%|
* Compensations / refunds will be made by re-pricing, applying the following rate: Adult: 51 € / day, Child: 34 € / day, Senior: 41,50 € / day.
Example: a customer with renewal of FF Season in advance purchase and who has skied 10 days, with a closing scenario in the month of February: purchase 1.250 € -20% = 1.000 €.
Compensation (the resort having been open from 61 to 90 days): 10 days x 51 € = 510 €> February 50%> 1.000 € - 510 € = 490 € / 50% = Return 245 €.
In general, the season pass will be considered amortized by the use of 21 days (it is considered used when the pass is activated with the passage through a winch / day)
LONG TERM SKI PASSES (10, 15 AND 20 DAYS)
1.- The days acquired and not used in this season, on Long Term ski passes (10, 15 and 20 days), may be accumulated * for the following season, provided that a new product of equal or longer duration is acquired again.
(*) This measure will be taken as a general rule (COVID scenario or general use).
Translated with www.DeepL.com/Translator (free version)