CONDITIONS OF USE OF THE SKI PASS ACCEPTED IN THE PURCHASE OF THE SKI PASS OR SERVICES AND THE REGISTRATION IN SIERRA NEVADA CLUB
Sierra Nevada Club Ski Pass Card
Complaint and claim forms
Available to consumers or users who request them at the Customer Service Office, Pza. Andalucía 4 Sierra Nevada during its opening hours to the public.
The supported payment methods are:
Sierra Nevada wants to guarantee the use of the products purchased, for this we offer for the seasonal ski passes a table of compensations in case of possible confinements, both when they affect the clientele and the station itself.
|HOW MANY DAYS HAVE I BEEN ABLE TO USE MY SKI PASS IN SIERRA NEVADA? COMPENSATION RETURN||OF WHAT HAS NOT BEEN CONSUMED|
|A) Only from 0 to 30 days||100%|
|B) Only 31 to 60 days||80%|
|C) Only from 61 to 90 days||50%|
|D) Only 91 to 120 days||25%|
|E) more than 120 days||0%|
* Compensations / refunds will be made by re-pricing, applying the following rate: Adult: € 51 / day; Children: 33 € / day; Senior: 40,50 € / day
Example: a customer with renewal of FF Season in advance purchase and who has skied 10 days, with a closing panorama in the month of February: Purchase € 1,250 -20% = € 1,000
Compensation: 10 days x 51 € = 510 €> February 50%> 1.000 € - 510 € = 490 € / 50% = Return 245 €
In general, the seasonal ski pass will be considered to be amortized by the use of 25 days (it is considered used when the ski pass is activated with the passage through a lathe / day)
1.-The days not used the previous season (2020/21) will be used in the 2021/22 season, as long as a ski pass of at least 10 days is acquired.
2.- The days acquired and not consumed in this season of a Long Duration ski pass (10, 15 and 20 days), may be accumulated * for the following season, provided that a new product of equal or greater duration is purchased again.
(*) This measure will be taken as a general rule (COVID scenario or general use)
Ski pass or ticket applying the corresponding rates according to calendar and season.
SKI PASS.- PERSONAL AND NON-TRANSFERABLE. It gives unlimited use of the ski lifts open to the public at the established time.
CATEGORIES: at the time of purchase
Adult: from 16 to 59 years old
Children: from 6 to 15 years old. Mandatory supporting document.
Senior: from 60 to 69 years old. Mandatory supporting document.
Benjamin: 0 - 5 years. Mandatory supporting document.
Senior Plus: over or equal to 70 years. Mandatory supporting document.
Adult with disabilities = Child or Senior rate with disability = Benjamin or Senior plus rate.
TYPES OF SKI PASS
1/2 DAY: valid from 13: 00h until the closing of the ski lifts.
DAY or NIGHT: valid for the date purchased at the established time.
2 to 7 CONSECUTIVE DAYS: valid for the date purchased.
FAMILY FORMULA FROM 3 to 7 CONSECUTIVE DAYS: exclusive online purchase. Minimum 3 members of the same family unit. Mandatory supporting document. (If any of the family members is subsidized, it will not count towards the application of the family formula).
LARGE FAMILY: from 1 to 7 days. Exclusive online purchase. For members of the large family skiing individually. It will not apply to ski passes of bonus categories.
DAYS OF FREE USE: valid for any day of the season consecutively or not.
SEASON: valid for all days of the season.
FAMILY SEASON: exclusive online purchase. Minimum 2 members of the same family unit to include one parent under the age of 70 and children from 6 to 25 years old. Mandatory supporting document
SEASON MONDAY TO FRIDAY: valid for all days of the season except weekends, national holidays and Andalusian day.
TICKETS: gives pedestrian access of a rise and / or descent in certain ski lifts.
Dangerous rescue or outside the ski area: Plus of € 250 / unit per rescue.
Slope area: includes the set of slopes, prepared and eventually conditioned routes, reserved for the practices authorized by the ski resort.
Closed track: access to the ski area is prohibited after the closure of slopes. It is usually closed due to the conditioning of tracks, due to a danger higher than normal for users or authorized closure for specific sports and leisure activities. The signs of track closure or warning of danger must be respected by the users, the station is not responsible for their non-compliance.
Off-piste: unprepared or unsonded areas located between slopes or around the skiable prepared area; area not marked or protected from the dangers of the mountain. It is an area, not supervised by the ski resort, although it is within its skiable domain, the resort is not responsible for any off-piste incident, the responsibility lies with the person who accesses, whatever their sports practice.
Invoice payment: In the event that you do not make the payment of these services at the end of the rescue, the acquirer of FF accepts the charge of the invoices generated by the ransom itself on the card used in the purchase of the ski pass.
These conditions apply to promotional codes, which must be inserted during the purchase process in order to proceed with their redemption.
THE SUPPORTED PAYMENT METHODS:
COMPLAINT AND CLAIM FORMS at: -S ISTEMA ELECTRÓNICO
Available to consumers or users in www.sierranevada.es/cliente, at the Customer Service Office, Pza. Andalucía 4 Sierra Nevada.
Complete information on:
www.sierranevada.es, 95870800, Customer Service Office.
CETURSA SIERRA NEVADA SA CIF: A-18005256;
Pza. Andalucía, 4 18196 Sierra Nevada GRANADA.
Registered in the Mercantile Registry of the province of Granada. Volume 556 of Societies, folio 009, sheet no. G-5298, inscription 71.