Conditions of use of the ski pass

[2021-22 WINTER SEASON CONDITIONS (PDF)]

CONDITIONS OF USE OF THE SKI PASS ACCEPTED IN THE PURCHASE OF THE SKI PASS OR SERVICES AND THE REGISTRATION IN SIERRA NEVADA CLUB

Information

  1. The user declares to have read and accepted these general conditions prior to the acquisition of the ski pass assuming all that this entails.
  2. The ski pass and the ticket are transport passes that entitle the holder to use the facilities open to the public at the time, calendar and conditions established for the practice of defined activities.
  3. To access any mechanical ski lift on any date it is essential to be the owner and bearer of a valid ski pass or ticket for that ski lift and that date.
  4. The expected start and end dates of the season, as well as the opening and closing times of the ski lifts, will be established according to the meteorological, operational and commercial conditions of the station.
  5. The validity of the ski pass will be determined by the date of use of this for the current season and / or by the particular conditions when they are applicable.
  6. The rates applied by Cetursa Sierra Nevada, S.A. may be fixed or dynamic and may vary. These rates will be those published in the different sales channels, where the prices of the products per day for each type of ski pass and category will be reflected. In the purchase calendar of the online store, the price of the product per day for each type of ski pass will be reflected and it may evolve depending on the proximity of the date and any other condition considered by the company. The rates may vary for the same type of category and duration depending on the form and place of acquisition of the ski pass or ticket, with the online sale taking advantage of the sale made in vending machines or, where appropriate, in the Usurary Service Center.
  7. Cetursa Sierra Nevada, S.A. may establish specific particular conditions for each type of ski pass or ticket, as well as for those acquired in any of its commercial campaigns. These particular conditions will prevail over the general ones. Each service provider and each promotion has its own cancellation and / or modification policy, which is detailed in the description of the services at the time of purchase.
  8. The price of the ski pass and the ticket includes Compulsory Passenger Insurance (S.O.V) and I.V.A. and is detailed in the official rates and in the conditions when applicable. The ski pass or discounted ticket includes S.O.V. and Management Expenses (G.G) The rates category Benjamín, senior plus, disabled children must pay € 8 / day or € 64 / Long Term Pass in concept of S.O.V and G.G. All ski passes or tickets that for some justified reason have a bonus will be obliged to pay the corresponding € 8 / day or € 64 long-term ski pass in concept of the S.O.V and Management Expenses. Exclusive
  9. To access any rate or offer by age (Senior, senior plus, Child or Benjamin) or personal condition: large family or disability, it will be mandatory to present the documentation that validates the right to the aforementioned rate or offer or to the ownership of the ski pass, such as the DNI, family book, large family card, certificate of degree of disability or any other defined in the Particular Conditions. Exclusive online.
  10. People with disabilities: it will be mandatory to provide the Disability Accreditation in accordance with Article 2 of Royal Decree 1414/2006 and D.N.I. (except Special, Family Formula and Tickets. Exclusive online.
  11. The acquisition of a Ski Pass or bonus ticket (Benjamín, Senior plus, etc.) will be mandatory to present the documentation that validates the right to the appointment bonus in advance of the time of purchase. Exclusive online.
  12. Minors must at all times be supervised by a responsible adult or designated by their legal guardian.
  13. The rescue of injured people and transfer within the managed domain and on tracks open to the public is a courtesy service provided by Cetursa Sierra Nevada S.A.
  14. In case of contradiction between the information on the track part, that provided by any other means and the signage on the track, the prohibition of access or the indication that is more restrictive in each case will always prevail.

Sale

  1. Cetursa Sierra Nevada, S.A. may offer for sale Forfait or Tickets with conditions of access to the ski lift different from those of the rest of the passes (for example, Fast-Pass or Disabled, with or without a companion of the person or group, according to the particular conditions that are established). The accesses for these Ski Passes or Tickets will be duly signposted and the rest of the users of the station will not be able to make use of these.
  2. The Ski Pass can be purchased through the following channels:
    1. Face-to-face sale:
      1. At the teller window of the Cetursa User Service Center (CAU), in the Ski, Snowboard and Mountain Resort of Sierra Nevada, if the sale is enabled in it, reserving the company to enable this option or not:
      2. In the vending machines located in Pradollano and in the underground parking of the Plaza de Andalucía 24 hours a day (Only categories Children and Adults).
  • 1/2 day, 1 day and consecutive days (Only categories Children and Adult), as well as pedestrian ticket
  • Long-term products and all those that require the validation of documents are excluded from face-to-face sale at the window, whose sale will be managed exclusively online and prior to the arrival of the customer at least 36 hours before.
  1. In the Online Commerce Center, on the web https://sierranevada.es/invierno
  2. In the official mobile application of Sierra Nevada. https://sierranevada.es/app
  3. In travel agencies. The agency voucher must be presented at the windows of the User Service Center and at the ATMs with the QR code corresponding to the reservation.
  4. Through the system of delegated sale in the establishments adhered to this program.

Pass

  1. Cetursa Sierra Nevada S.A reserves the right to carry out the internal controls they deem appropriate (including the capture of personal images, recordings, etc.) and may require the presentation of official documentation that verifies the identity of the holder of the ski pass, the category, promotion or achievement in order to avoid fraudulent use of the ski pass and guarantee compliance with the conditions assumed by the client.
  2. The acquisition of a ski pass or a service, the use of the facilities or the membership of the Sierra Nevada Club, indistinctly imply the knowledge and acceptance of these Conditions of Use of the Ski Pass, of the Particular Conditions when they are applicable, the Rules of Use of the Facilities of Mechanical Lifts approved by resolution of 17/12/84 of the General Directorate of Transport of the Junta de Andalucía (BOJA nº 120 of 29/12/84), the ATUDEM Regulations and the Rules of the International Ski Federation (FIS), without reservation.
  3. If during the operation of the Station, for security reasons or other justified reasons, the Management of this is forced to close to public facilities and tracks due to technical, meteorological or any other reasons, this does not necessarily require the refund of the amount of the ski pass, compensation or compensation. A single use of the Ski Pass or ticket will apply these conditions.
  4. Interruptions, early closure or limited use of tracks or ski lifts, due to technical, meteorological or any other causes do not entitle you to compensation or compensation. See special conditions regarding COVID-19 in its attached specific annex.
  5. If for reasons of COVID-19 Cetursa Sierra Nevada S.A. is forced to limit the capacity to the ski area and facilities, it will not be entitled to any compensation.
  6. The practice of skiing, snowboarding, mountain skiing, activities in the snow, bicycle, or other designated activity entails knowledge of the activity and assumption of the risks inherent in the activity practiced if any, explicitly exempting Cetursa Sierra Nevada S.A. from any direct or indirect responsibility, assuming the user the personal risks, material or medical, as well as civil liability and health expenses derived from the exercise.

Sierra Nevada Club Ski Pass Card

  1. The Sierra Nevada Club Card is owned by Cetursa Sierra Nevada S.A. and is issued in the name of the holders of the same, being the personalized support of the ski pass or other services with a certain validity, and must be guarded by its holder.
  2. Minors may be holders of the Sierra Nevada Club Card and have a profile managed by another adult (user or not), exclusively under the responsibility of their legal guardian.
  3. The 10, 15, 20 day, Season, Family Season and Season ski passes from Monday to Friday, will be purchased exclusively at the https://sierranevada.es/invierno shopping center for Sierra Nevada Club card holders.
  4. The Sierra Nevada Club Card (physical or virtual) is voluntary and the request and use of this, implies the knowledge and acceptance of the conditions of use of the ski pass, the conditions of use of the Sierra Nevada Club Card and the particular conditions when they are applicable. The owner or administrator of the user profile must provide personal data and sufficient supporting documents, committing to the veracity of these.
  1. The holder of the Sierra Nevada Club Card undertakes to the custody and proper use of it, being replaced free of charge by Cetursa Sierra Nevada, S.A in case of malfunction or breakage. If the date of printing of the card is less than 3 years, its holder must pay € 10 as a reprint. This reprint may be requested electronically, through your user profile within the established deadlines. You can only request the reprint "in situ", for breakage or loss during the ski day, by going to the User Service Center (CAU).

Infringements

  1. The ski pass or ticket purchased and activated in any support is personal and non-transferable and enables the use of the ski lift facilities exclusively to a single holder and carrier during the entire period of validity. The fraudulent use, the use by another person other than the owner, or the use of a ski pass or ticket of a category or type of amount lower in price than the one that corresponds to it, as well as the falsity of the documentation presented will entail the withdrawal, cancellation and electronic cancellation of the ski pass or ticket and the cancellation of the rights and services acquired, not proceeding to any right to refund or compensation, being communicated the fact to the competent authority. Additionally, the sanctions indicated in the following section will be imposed.
  2. SANCTIONS: The use of Forfait, ticket or pass of category lower category than that corresponding to the user, or that has been previously used by a person other than the current carrier, will be sanctioned in the following terms:
    1. with the withdrawal, cancellation and electronic deactivation of the title or titles recharged on the ski pass, ticket or pass.
    2. with the cancellation, where appropriate, of Sierra Nevada Club and the cancellation of the rights and services acquired:
      1. The user may re-acquire the ownership of Sierra Nevada Club, paying the following penalty: amount of 100 euros for each day of infringement.
      2. You will be penalized with the loss of the bonus, promotion or discount in the current season and three subsequent seasons.
    3. These penalties may be applied retroactively if the company detects, through its own verification systems, the fraud committed.

  3. Cetursa Sierra Nevada S.A. reserves the right to expel the facilities and ski lifts, to withdraw the ski pass or ticket, to cancel the Sierra Nevada Club Card, to cancel all rights over the products or services purchased, without prejudice to civil or criminal responsibilities that may additionally be incurred, in case of inappropriate or dangerous behavior, non-compliance with the instructions given by its staff, insult or aggression of any kind to other users or workers and, in general, for breach of the rules of use of the facilities or use of the ski pass or Sierra Nevada Club Card, for which it empowers its staff.

Legislation

  1. The user of the ski lifts authorizes Cetursa Sierra Nevada S.A. for the processing and storage of personal data, the use of the ski pass and the lifts or visual or telephone recordings that will be included in an automated file of Cetursa Sierra Nevada, S.A. for the purpose of developing the contractual relationship and sending commercial offers. The holder of a ski pass in Sierra Nevada may access, rectify, cancel and, where appropriate, oppose the processing of their personal data by writing to Customer Service, Edf. CETURSA, Pza. de Andalucía 4, Sierra Nevada, 18196 Monachil (Granada), or rgpd@cetursa.es.
  2. It is the right that the user has to cancel a contract in certain cases without the need to justify their decision or assume any penalty. In accordance with article 93 k) of Royal Legislative Decree 1/2007 approving the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, it does not apply to passenger transport service contracts. Therefore, in the reservations of passenger transport services, the right of withdrawal does not apply. In this way, in the event that the user expresses his willingness to cancel the tickets / SUBSCRIPTIONS contracted, the cancellation conditions of the transport operating company in question will apply.
  3. According to Article 103a. Exceptions to the right of withdrawal, of Royal Legislative Decree 1/2007 approving the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal.

 

Complaint and claim forms

Electronic system

https://sierranevada.es/cliente

www.consumoresponde.es

Available to consumers or users who request them at the Customer Service Office, Pza. Andalucía 4 Sierra Nevada during its opening hours to the public.

 

The supported payment methods are:

 

  • Online exclusively with bank card, bizum or financing (in certain cases)
  • In person in cash up to a maximum of € 1,000 or with a bank card

COVID GUARANTEES

Sierra Nevada wants to guarantee the use of the products purchased, for this we offer for the seasonal ski passes a table of compensations in case of possible confinements, both when they affect the clientele and the station itself. 

COMPENSATION FOR F. SEASON 2021/22 IN THE FACE OF A COVID-19 SCENARIO

HOW MANY DAYS HAVE I BEEN ABLE TO USE MY SKI PASS IN SIERRA NEVADA? COMPENSATION RETURN OF WHAT HAS NOT BEEN CONSUMED
A) Only from 0 to 30 days 100%
B) Only 31 to 60 days 80%
C) Only from 61 to 90 days 50%
D) Only 91 to 120 days 25%
E) more than 120 days 0%

* Compensations / refunds will be made by re-pricing, applying the following rate: Adult: € 51 / day; Children: 33 € / day; Senior: 40,50 € / day

Example: a customer with renewal of FF Season in advance purchase and who has skied 10 days, with a closing panorama in the month of February: Purchase € 1,250 -20% = € 1,000

Compensation: 10 days x 51 € = 510 €> February 50%> 1.000 € - 510 € = 490 € / 50% = Return 245 €

In general, the seasonal ski pass will be considered to be amortized by the use of 25 days (it is considered used when the ski pass is activated with the passage through a lathe / day)

LONG-TERM SKI PASS (10, 15 AND 20 DAYS)

1.-The days not used the previous season (2020/21) will be used in the 2021/22 season, as long as a ski pass of at least 10 days is acquired.

2.- The days acquired and not consumed in this season of a Long Duration ski pass (10, 15 and 20 days), may be accumulated * for the following season, provided that a new product of equal or greater duration is purchased again.

(*) This measure will be taken as a general rule (COVID scenario or general use)

Ski pass or ticket applying the corresponding rates according to calendar and season.

SKI PASS.- PERSONAL AND NON-TRANSFERABLE. It gives unlimited use of the ski lifts open to the public at the established time.

CATEGORIES: at the time of purchase

Adult: from 16 to 59 years old

Children: from 6 to 15 years old. Mandatory supporting document.

Senior: from 60 to 69 years old. Mandatory supporting document.

Benjamin: 0 - 5 years. Mandatory supporting document.

Senior Plus: over or equal to 70 years. Mandatory supporting document.

Adult with disabilities = Child or Senior rate with disability = Benjamin or Senior plus rate.

TYPES OF SKI PASS

1/2 DAY: valid from 13: 00h until the closing of the ski lifts.

DAY or NIGHT: valid for the date purchased at the established time.

2 to 7 CONSECUTIVE DAYS: valid for the date purchased.

FAMILY FORMULA FROM 3 to 7 CONSECUTIVE DAYS: exclusive online purchase. Minimum 3 members of the same family unit. Mandatory supporting document. (If any of the family members is subsidized, it will not count towards the application of the family formula).

LARGE FAMILY: from 1 to 7 days. Exclusive online purchase. For members of the large family skiing individually. It will not apply to ski passes of bonus categories.

DAYS OF FREE USE: valid for any day of the season consecutively or not.

  • 5 days: non-refundable.
  • 10, 15, 20 days: unused days may be accumulated for the following season, as long as a long-term ski pass of at least 10 days is purchased.

SEASON: valid for all days of the season.

FAMILY SEASON: exclusive online purchase. Minimum 2 members of the same family unit to include one parent under the age of 70 and children from 6 to 25 years old. Mandatory supporting document

SEASON MONDAY TO FRIDAY: valid for all days of the season except weekends, national holidays and Andalusian day.

TICKETS: gives pedestrian access of a rise and / or descent in certain ski lifts.

  • Gondola: 1 climb + 1 descent. Exclusive pedestrians, not valid for skiers or snowboarders.
  • Chairlift Parador: up or down and up and down.

    1. RESCUE OF INJURED PEOPLE OFF TRACKS and CLOSED TRACKS (price per hour or fraction)
      1. Pistero / lifeguard: 85 € / hour (120 € / hour outside operating hours)
      2. Snowmobile with driver: 165 € / hour
      3. Pisapistas machine with driver: 230 € / hour
      4. Pick up by motorcycle inside open tracks of people NOT injured: 25 € / unit rate per person
      5. Dangerous rescue or outside the ski area: Plus of € 250 / unit per rescue.

         
        Slope area:
        includes the set of slopes, prepared and eventually conditioned routes, reserved for the practices authorized by the ski resort.

        Closed track: access to the ski area is prohibited after the closure of slopes. It is usually closed due to the conditioning of tracks, due to a danger higher than normal for users or authorized closure for specific sports and leisure activities. The signs of track closure or warning of danger must be respected by the users, the station is not responsible for their non-compliance.

        Off-piste: unprepared or unsonded areas located between slopes or around the skiable prepared area; area not marked or protected from the dangers of the mountain. It is an area, not supervised by the ski resort, although it is within its skiable domain, the resort is not responsible for any off-piste incident, the responsibility lies with the person who accesses, whatever their sports practice.

        Invoice payment: In the event that you do not make the payment of these services at the end of the rescue, the acquirer of FF accepts the charge of the invoices generated by the ransom itself on the card used in the purchase of the ski pass.

These conditions apply to promotional codes, which must be inserted during the purchase process in order to proceed with their redemption.

  1. Promotional codes are redeemed on the website www.sierranevada.es, for the purchase of certain products.
  2. Management costs (8 € per person) are not included in the code.
  3. The promotional code cannot be redeemed for money and is not transferable or assignable to another person.
  4. To pay the management fees you must enter a credit or debit card to cover the remaining amount.
  5. Promotional codes expire according to the terms and conditions indicated in the offer or promotion.
  6. If the promotional code is specific to a product, it can only be redeemed for that product.
  7. The Terms of Use and Sale of sierranevada.es
  8. Only one promo code can be used per order. If you have entered more than one promotional code for your order, we will automatically use the first code you entered, since two promotional codes cannot be used in the same order.
  9. If a promotional code has been entered but the order has not yet been processed, the code will not have to be re-entered when another order is completed that allows the same promotional code to be used.
  10. There may be restrictions on the use of promotional codes on certain products.

  1. Before using or purchasing the ski pass, check the weather forecast, forecast of the opening of facilities, as well as the conditions and return regulations available at the Customer Service Office, on our website www.sierranevada.es, on the phone 958 708090 and / or at the general ticket office.
  2. Keep the proof of purchase and review it. If there is an error, do not use the ski lifts and go immediately to the point of sale or the Customer Service office.
  3. The ski passes are personal and non-transferable, they cannot be lent, assigned or resold in any case or they will be withdrawn and blocked, losing all rights.
  4. It is not allowed to smoke, consume alcohol or other narcotic substances in ski lifts, accesses and access queues.
  5. There are marked points of image capture for the management of services and security guarantee complying with Royal Decree-Law 5/2018 and Regulation (EU) 2016/679 on Data Protection.
  6. Animals are not allowed to access ski lifts and slopes in the winter season.
  7. It is not allowed to walk or make use of sleds, shovels or other objects to slide in the snow through skiable areas.
  8. The tickets for getting on and off the gondola lift are exclusive for people who do not have ski or snowboard equipment (pedestrians), or bicycle or any other material.
  9. VAT and Compulsory Travelers Insurance included in the price of the ski pass.
  10. More information at www.sierranevada.es or at the Customer Service Office of Cetursa Sierra Nevada SA, Phone 958 708090

 THE SUPPORTED PAYMENT METHODS:

  1. Online with bank card or BIZUM.
  2. In person:
    • In cash up to a maximum of € 1,000
    • With Credit card

COMPLAINT AND CLAIM FORMS at: -S ISTEMA ELECTRÓNICO

Available to consumers or users in www.sierranevada.es/cliente, at the Customer Service Office, Pza. Andalucía 4 Sierra Nevada.

Complete information on:

www.sierranevada.es, 95870800, Customer Service Office.

CETURSA SIERRA NEVADA SA CIF: A-18005256;

Pza. Andalucía, 4 18196 Sierra Nevada GRANADA.

Registered in the Mercantile Registry of the province of Granada. Volume 556 of Societies, folio 009, sheet no. G-5298, inscription 71.

 

  • Online, with bank card or BIZUM.
  • In person in cash up to a maximum of € 1,000 or by bank card

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