Conditions of use of the ski pass

GARANTÍAS COVID

Sierra Nevada,  quiere garantizar el uso de los productos adquiridos, para ello ofrecemos para los forfaits de temporada un cuadro de compensaciones en caso de posibles confinamientos, tanto cuando afecten al cliente como a la propia estación.

FORFAIT DE TEMPORADA (CUALQUIER CATEGORÍA)

1.- Los usuarios del forfait de temporada (en cualquiera de sus categorías) afectados por el cierre anticipado de la campaña anterior (2019/20) serán compensados en su renovación de forfait de temporada con un descuento del 20% con independencia del periodo de compra.

Este descuento del 20% será válido para renovaciones efectuadas durante toda la temporada 2020/21 y podrá ser aplicado además al descuento que corresponde a la campaña de compra anticipada (+20% descuento hasta el 5 de noviembre // +12,5% descuento hasta 16 de noviembre)

TABLA DE COMPENSACIONES PARA F. TEMPORADA 2020/21 ANTE UN ESCENARIO COVID-19

¿CUÁNTOS DÍAS HE PODIDO USAR MI FORFAIT EN SIERRA NEVADA? COMPENSACIÓN / DEVOLUCIÓN DE LO NO CONSUMIDO
A) Solo de 0 a 30 días 100%
B) Solo de 31 a 60 días 80%
C) Solo de 61 a 90 días 50%
D) Solo de 91 a 120 días 25%
E) más de 120 días 0%

* Las compensaciones / devoluciones se realizarán por re-tarificación, aplicando la siguiente la tarifa: Adulto: 52 €/día, Infantil: 34 €/día, Senior: 41,50 €/día

Ejemplo: Un cliente con renovación de FF Temporada en compra anticipada y que haya esquiado 10 días, con un panorama de cierre en el mes de febrero:  Compra 1.175€ -20% = 940€ – Bonf.Covid 20% = 752€

Compensación: 10 días x 52€= 520€ > Febrero 50%  > 940€ - 520€ = 420€ / 50% = Devolución 210€

Con carácter general, se considerará que el forfait de temporada queda amortizado por el uso de 21 días (se considera usado cuando el forfait se activa con el paso por un torno/día)

FORFAIT DE LARGA DURACIÓN (10, 15 Y 20 DÍAS)

1.-Los días no usados la temporada anterior (2019/20) podrán usarse en la campaña invernal 2020/21.

2.- Los días adquiridos y no consumidos en esta temporada, sobre forfait de Larga Duración (10, 15 y 20 días), se podrán acumular* para la siguiente temporada, siempre que se vuelva a adquirir un nuevo producto de igual o superior duración.

(*) Esta medida se tomará como norma general (escenario COVID o uso general)

  1. The ski pass and ticket are personal and non-transferable transport vouchers, which entitle the holder to use the facilities open to the public in the schedule, calendar and conditions established for the practice of defined activities.
  2. To access any mechanical ski lift on any date it is essential to own and carry a valid ski pass or ticket for that ski lift and that date.
  3. The opening and closing dates of the season, as well as the opening and closing times of the ski lifts, will be established according to the weather, operational and commercial conditions of the station, reflecting in the published calendars the tariff sections and scheduled date ranges and conditional application.
  4. Interruptions, early closure or limited use of pistes or ski lifts, due to technical, meteorological or other causes, do not entitle you to compensation or compensation. See special conditions concerning COVID-19 in attached specific annex.
  5. The validity of the ski pass shall be determined in the official rates for the current season and/or by the particular conditions when applicable.
  6. The Ski Pass can be purchased through the following channels:
  • In person at the official ticket offices of Cetursa Sierra Nevada S.A. in the Ski and Mountain Resort: SEASON FF, LONG DURATION and CONSECUTIVE DAYS, in all its categories including category of people with disabilities. The sale of FF at the ticket offices of those products that are susceptible to validation of documents, whose sale will be managed exclusively online and prior to the customer's arrival at the station are excluded.
  • At the Cetursa Sierra Nevada S.A. Online Commerce Center on the https://sierranevada.es/invierno
  • Through travel agencies presenting the agency voucher at the Cetursa Sierra Nevada S.A. General Box Offices and ATMs.
  • In the vending machines located in Pradollano and in the underground parking of the Plaza de Andalucía 24 hours a day.
  • On the official Sierra Nevada mobile app.
  1. To access any age rate or offer (Senior, Child or Benjamin) or personal condition (category persons with disabilities), the presentation, at request, of the documentation validating the right to the aforementioned rate or offer or to the ownership of the ski pass, such as the ID, family book, disability certificate or any other defined in the Particular Conditions, will be mandatory.
  2. 10, 15, 20-day, Season, Family Season and Season 10, 15, 20-day ski passes from Monday to Friday are exclusive online sales products for Sierra Nevada Club cardholders.
  3. The Sierra Nevada Club Card is owned by Cetursa Sierra Nevada S.A. and is issued in the name of the holders of it, being the support of the ski pass or other services.
  4. The support on which the ski pass is recharged is owned by Cetursa Sierra Nevada S.A. and is issued for use by the ski lifts of the Sierra Nevada Ski and Mountain Station with a certain validity and must be guarded by its owner.
  5. Acceptance of the conditions of the Sierra Nevada Club Card is voluntary and free, being indispensable the knowledge and acceptance of the conditions of use of the ski pass, the conditions of use of the Sierra Nevada Club Card and the particular conditions when they apply. The person who owns or administrators of the user profile must provide sufficient personal data and supporting documents, committing to the veracity of the same.
  6. The person Holding the Sierra Nevada Club card undertakes to guard and use it, being replaced free of charge by Cetursa Sierra Nevada, S.A in case of malfunction or breakage. If the date of printing of the card is less than 3 years, the cardholder must pay 10 euros as a reprint for forgetting, loss or deterioration. Such reprinting may be requested at the Customer Service Office or telematically through your user profile.
  7. The purchase of a ski pass or service, the use of the facilities or the Sierra Nevada Club Card indistrictly, imply the knowledge and acceptance of these Conditions of Use of the Forfait, of the Particular Conditions where applicable, the Rules of Use of Mechanical Lift Facilities approved by resolution of 17/12/84 of the Directorate-General Transport of the Junta de Andalucía (BOJA No. 120 of 29/12/84), the ATUDEM Regulations and the Standards of the International Ski Federation (FIS), without reservation.
  8. The price of the ski pass and ticket includes Compulsory Travel Insurance (S.O.V) and I.V.A., and is detailed in the Official Rates and the Special Conditions when applicable. The 100% bonus rates must pay 5 euros/day or 45 euros/Long Duration Forfait for S.O.V and G.G.
  9. Minors must be supervised at all times by an adult person responsible or appointed by their legal guardian.
  10. The ski pass purchased and activated on any media is personal and non-transferable, and enables the use of ski lift facilities exclusively to a single holder and carrier person for the entire validity period. The use of a person other than the holder will entail the withdrawal of the ski pass and the cancellation of the rights and services acquired, not proceeding with the right of return or resarsing any, being communicated the fact to the competent authority.
  11. Cetursa Sierra Nevada S.A. reserves the right to expulsion from mechanical facilities and lifts, to the withdrawal of the ski pass, to the cancellation of the Sierra Nevada Club Card, to the cancellation of all rights in the products or services purchased, without prejudice to civil or criminal responsibilities that may additionally be incurred, in case of inappropriate or dangerous behavior , non-compliance with the instructions given by its staff, insult or aggression of any kind to other users or workers and, in general, for non-compliance with the rules of use of the facilities or use of the ski pass or Sierra Nevada Club Card, for which it empowers its staff.
  12. The practice of skiing or snowboarding, bicycle or other designated activity entails knowledge of the activity and assumption of the risks inherent in the activity practiced if any, explicitly exempting Cetursa Sierra Nevada S.A. from any direct or indirect liability, assuming the user the personal, material or medical risks, as well as civil liability and health expenses arising from the exercise.
  13. The rescue of rugged people and transfer within the managed domain and on courts open to the public is a courtesy service provided by Cetursa Sierra Nevada S.A.
  14. The users of the ski lifts authorize Cetursa Sierra Nevada S.A. for the processing and storage of personal data, use of the ski pass and the ski lifts or visual or telephone recordings that will be included in an automated file of Cetursa Sierra Nevada, S.A. for the purpose of developing the contractual relationship and sending commercial offers. The ski pass holder in Sierra Nevada may access, rectify, cancel and, where appropriate, oppose the processing of his personal data by writing to Customer Service, Edf. CETURSA, Pza. de Andalucía 4, Sierra Nevada, 18196 Monachil (Granada), or dpd@cetursa.es
  15. Minors may hold the Sierra Nevada Club Card and have a profile administered by another adult (user or not), solely under the responsibility of their legal guardian.
  16. The falsity of the documentation submitted will result in the withdrawal as a user of the Sierra Nevada Club Card, not proceeding with any right or resist.
  17. Persons with disabilities: it will be mandatory to provide the Accreditation of Disability in accordance with Article 2 of Royal Decree 1414/2006 and D.N.I. (except Special, Family Formula and Tickets)
    1. RIGHT OF WITHDRAWAL

      1. It is the user's power to leave a contract without the need to justify his decision or assume any penalty. In accordance with article 93 (k) of Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws does not apply to passenger service contracts. Therefore, the right of withdrawal does not apply to bookings of human transport services. In this way, in the event that the user expresses his/her willingness to cancel the contracted tickets/ABONOS, the cancellation conditions of the transport operator concerned shall apply to him.
      2. According to Article 103a. Exceptions to the right of withdrawal, of Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws. The provision of services, once the service has been fully executed, when the execution has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the employer, he will have lost his right of withdrawal.

FORFAIT.- PERSONAL AND INSTRANFERIBLE Gives unlimited use of ski lifts open to the public at the established time.

CATEGORIES: AT THE TIME OF PURCHASE

Adult: 16 to 59

Children: 6 to 15 years old. Mandatory accreditation document.

Senior: 60 to 69 years old. Mandatory accreditation document.

Benjamin: 0 – 5 years. Mandatory accreditation document.

Senior Plus: > or 70 years old. Mandatory accreditation document.

Adult with disabilities - Child or Senior fee with disability - Benjamin or Senior plus fare.

TYPES OF FORFAIT

1/2 DAY: valid from 13:00h until the close of the ski lifts.

DAY or NIGHT: valid for the date purchased at the established time.

2 to 7 CONSECUTIVE DAYS: valid for the date purchased.

FAMILY FORMULA FROM 3 to 7 CONSECUTIVE DAYS: Exclusive online purchase Minimum 3 members of the same family unit. Mandatory accreditation document. (If any of the family members are rewarded they will not compute for the application of the family formula).

DAYS OF FREE USE Valid for any day of the season consecutively or not. Non-refundable and extendable ski passes.

SEASON: valid for all days of the season.

FAMILY SEASON: Exclusive online purchase. Minimum 2 members of the same household that includes one or both parents under the age of 70 and children from 6 to 25 years old. Mandatory accreditation document

SEASON MONDAY TO FRIDAY Valid for all seasonal days except weekends, national holidays and Andalusian day

TIQUES Gives pedestrian access to a climb and/or descent on certain ski lifts

Gondola: 1 climb + 1 descent. Exclusive pedestrians, not valid for skiers or snowboarders.

Parador chairlift: up or down and up and down.

    1. ADDITIONAL ACCIDENT INSURANCE, you should consult coverage, conditions and fees offered by the insurance company
    2. RESCUE OF ACCIDENTED PEOPLE OUT OF TRACKS AND CLOSED PISTAS (price per hour or fraction)
      1. Pistero/a or lifeguard ---------------------- 85 euros/h
      2. Snowmobile with driver ------------- 165 euros/h
      3. Step-footed machine with ----230/h driver
      4. Pick up by motorbike inside open tracks of non-rugged people ----20

        Piste area: includes the set of slopes, prepared and eventually conditioned routes, reserved for the practices authorized by the ski resort.

        Closed track: Access to the ski area after the closure of trackS is prohibited. It is usually closed by conditioning tracks, for danger above normal for users or closure authorized by specific sports and leisure activities. Signals of track closure or hazard warning should be respected by users, the station is not responsible for its non-compliance.

        Off piste: un prepared or balizar areas located between tracks or around the prepared ski area; un balkanized area or protected from the dangers of the mountain. It is an area, not supervised by the ski resort, even if it is within its ski domain, the resort is not responsible for any off-piste incident, the responsibility lies with the person who accesses, whatever their sports practice.

 

  1. A single access to the mechanical ski lift involves use of the ski pass and prevents exchange or return.
  2. The number of unused days of a ski pass from 1 to 7 consecutive days may be redeemed before the end of the current season by the same holder, as follows:
    • In the case of a ski pass purchased through a travel agency you will have to request a 'Letter of Non-Use' at the general ticket offices to deliver to your travel agency, always waiting on the last day of the validity of the ski pass.
    • In case of non-opening of the station, the customer who acquires his FF at general box offices, at-ticketiers or as holder of the Sierra Nevada Club Card, may choose to return by retarification on the last day of validity of his FF.
    • Except in the cases detailed in the above points, in general you will not be entitled to a refund, refund or redemption, in whole or in part, compensation or compensation:
      • Any ski passes used
      • Offer and/or promotion ski pass with particular restricted conditions.
  1. Retarification, where applicable, is the difference between what is paid and the price of what is used at official rates on the day of the acquisition of the FF (e.g. a 5-day ski pass and because of a non-opening day, the retarification applied is the price difference between the 5-day ski pass and the price of the remaining 4 days).
  2. It is available up to 15 days after the closing date of the current season for filing applications

These conditions apply to promotional codes, which must be inserted during the purchase process in order to redeem them.

  1. Promotional codes are redeemed on the website sierranevada.es, for the purchase of certain products.
  2. Management costs (5 euros per person) are not included in the code.
  3. The promotional code cannot be redeemed for money and is not transferable or assignable to another person.
  4. For the credit memo of the management fees you must enter a credit or debit card to cover the remaining amount.
  5. Promotional codes expire according to the terms and conditions indicated in the offer or promotion.
  6. If the promotional code is product-specific, it can only be redeemed for that product.
  7. The Terms of Use and Sale of Sierranevada.es.apply.
  8. Only one promotional code can be used per order. If you have entered more than one promotional code for your order, we will automatically use the first code you entered, as two promotional codes cannot be used in the same order.
  9. If a promotional code has been entered but the order has not yet been processed, the code will not have to be re-entered when another order is completed that allows the same promotional code to be used.
  10. There may be restrictions on the use of promotional codes on certain products.

  1. Check the weather forecast, facility opening forecast, as well as the redemption and return conditions and regulations, available at the Customer Service Office, on our website sierranevada.es, on 958 708090 and/or at general box offices before purchasing or using the ski pass.
  2. Keep proof of purchase and review it. If there are any errors do not make use of the ski lifts and go to the point of sale or customer service office at the moment.
  3. Ski passes are personal and non-transferable, cannot be loaned, assigned or resold under any circumstances or will be removed and blocked, losing all rights.
  4. Smoking, alcohol or other narcotic substances are not allowed in ski lifts, accesses and access queues.
  5. There are marked points of image capture for the management of services and security guarantee complying with Royal Decree-Law 5/2018 and Regulation (EU) 2016/679 on Data Protection.
  6. Please note that animals are not allowed in ski lifts and slopes in winter season.
  7. It is not allowed to walk or use sleds, shovels or other objects to glide in the snow in ski areas.
  8. Up and down tickets on the gondola lift are exclusive for people who do not own ski or snowboard equipment (pedestrians), bicycles or any other material.
  9. VAT and Compulsory Traveller Insurance included in the price of the ski pass.
  10. More information on sierranevada.es or at the Customer Service Office of Cetursa Sierra Nevada S.A, Phone 958 708090

 THE SUPPORTED PAYMENT METHODS ARE:

  1. Online exclusively by bank card or other digital means.
  2. Face:
    • up to a maximum of 2,500 euros
    • by bank card

COMPLAINT AND COMPLAINT SHEETS in: -SELECTRONIC ISTEMA

At the disposal of consumers or users in sierranevada.es/cliente, in the Customer Service Office, Pza. Andalucía 4 Sierra Nevada.

Complete information at:

sierranevada.es, 958 70 80 90, Customer Service Office.

CETURSA SIERRA NEVADA S.A CIF: A-18005256;

Pza. Andalucía, 4 18196 Sierra Nevada GRANADA.

Registered in the Commercial Register of the province of Granada. Take

556 Companies, folio 009, sheet No. G-5298, Inscription 71.

 

  • Online exclusively by bank card.
  • Presence in cash up to a maximum of 2,500 euros or by bank card (AT THIS TIME THIS OPTION IS NOT AVAILABLE)

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